Fraud consulting

Stop losing money to fraud disputes

Chargebacks, friendly fraud and first-party claims, traced to the source and fought with evidence.

Book a consultation

A 30-minute call on your disputes. No pitch deck.

Request a call
No sales team, no hand-offsPersonal reply within 1 business day

Trace every dispute back to where it started

01 · AssessSee which disputes are real fraud, which are friendly fraud, and what each costs.
Sochana
02 · PreventStop the patterns that become disputes, without blocking good customers.
Example case
Dispute · DP-2291Won
  1. Day 0
    Chargeback received
  2. Day 2
    Evidence pack built
  3. Day 3
    Representment filed
  4. Day 41
    $18,400 recovered
03 · RespondFight each dispute with evidence, and win more back.
Services

Four ways to work together

Most engagements start with an assessment. If your dispute rate is nearing the card-scheme limit, we start there instead. Either way, one senior lead runs it from first call to handover.

01 · Assess

Dispute assessment

A review of your chargebacks, refunds and claims that separates real fraud from friendly fraud and errors, and shows what each costs a year.

  • Every dispute sorted by reason code and root cause
  • Your dispute rate against card-scheme limits
  • Prioritised fix list and board-ready summary
02 · Prevent

Dispute prevention

Rules, checks and customer messaging that stop disputes before they are filed, built in your existing stack.

  • Rules for serial disputers and first-party fraud
  • Clearer billing descriptors and delivery proof
  • Dashboards for dispute rate, win rate and approvals
03 · Respond

Dispute response

Build the evidence and processes to fight the disputes you should win, and accept the ones you shouldn't.

  • Evidence templates for each reason code
  • Representment workflow for your team or processor
  • Win-rate tracking by reason code and card network
04 · Advise

Ongoing advisory

A senior fraud and disputes lead on call for your team, without the full-time hire.

  • Monthly dispute and loss review
  • Early warning before you near scheme limits
  • Sign-off on new products, markets and payment methods
How it works

Weekly findings. No 90-page report.

Start from a confirmed loss, work back step by step, and close the gap at its source.

  1. 01
    Day 1ConsultationA 30-minute call on your disputes, losses and current controls.
  2. 02
    Weeks 1–2Trace the disputesFollow each dispute back to the order, account and control that let it through.
  3. 03
    Weeks 3–6Fix at the sourceEach gap sized in dollars and customer friction, then closed in order.
  4. 04
    OngoingHand over and monitorYour team owns the rules, dashboards and playbooks. Monthly check-ins after.
Built forE-commerceMarketplacesSubscriptionsDigital goodsPayment platforms
Book a consultation

Know exactly where the money goes.

  1. 01
    Personal reply in 1 business dayWith a few times that suit you.
  2. 02
    30-minute callYour products, losses and current controls. No slides.
  3. 03
    A one-page summaryYour biggest exposure and a next step, whether or not you go ahead.

Tell us what you're seeing

Main fraud concern
Personal reply within 1 business day
Request received.

You'll get a personal reply within 1 business day with a few times for your call.